Fiat Payment Out requests are processed from Monday to Friday during Hong Kong local business hours (GMT +8). Please note the reflection of your funds in your bank account is subject to the receiving bank’s business hours and processing procedures.
For local Hong Kong banks, it would usually take about 3-5 banking days before your Payment Out is reflected in your bank account.
For digital asset transfer out requests, it is processed automatically without delay and the speed of the transfer is dependent on the speed of the blockchain. Transfer requests can take a few minutes or even, a few hours. Large amount transfers may require manual intervention. Requests that require manual handling will be processed during the standard local business hours.
Please note that our platform is always available for use, and we will only process the Payment Out requests on the next Hong Kong business day.